Hong Kong never has just one peak
Every industry has its rush. A typhoon signal empties the office and floods the chat queue. Lunar New Year moves the whole city at once. The question is who answers when it comes.
One AI agent, every queue
Fin doesn't only answer questions. It completes the task your team would have done, in the customer's language, any hour of the day.
Retail and e-commerce
- Refunds and returns
- Order changes
- Delivery updates
Travel and hospitality
- Rebookings
- Seats and baggage
- Hotel changes
Banking and insurance
- Card unlocks
- Claim status
- Account updates
Telco and utilities
- Bill questions
- Roaming and plans
- Moves and transfers
Property and services
- Bookings
- Facility requests
- Payment queries
From deflecting questions to resolving them
Most chatbots answer a question and hand the customer back to your team. Fin, the AI agent from the company formerly known as Intercom, is built to close the case. Fin reports an average resolution rate of 76% across more than 12,000 businesses.
Resolution, not deflection
How an AI agent processes a refund, rebooks a flight or updates an account, following step-by-step procedures your service managers write.
A lower cost to serve
What changes when AI is priced per resolution rather than per seat, and where the savings show up first.
Ready for every peak
How teams prepare for 11.11, typhoon days and holiday surges without adding headcount, with your agents free for the cases that need a person.
Average resolution rate reported by Fin across more than 12,000 businesses
Including Signal No. 8 and black rain days, when your team can't get to the office
Across chat, email, WhatsApp and voice, following the same procedures
Agenda
Speaker
Keith Chan
Head of JAPAC Partnerships, Fin
Keith leads Fin's partner ecosystem across Asia Pacific and Japan. He joined in 2022 as a founding member of the APAC partnerships team and has worked with service teams across the region as they move from chatbots to AI agents that resolve customer issues end to end.
Who it's for
Heads of customer service, customer experience, operations and digital, in retail, travel, banking, insurance, telecommunications, property and hospitality. Twenty seats, so that every guest gets time with the speakers. Lunch is on us.
Venue
Ming Court, Level 6, Cordis Hong Kong
555 Shanghai Street, Mong Kok
A short walk from Mong Kok MTR station.
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