From deflecting questions to resolving them
Most chatbots answer a question and hand the customer back to your team. Fin, the AI agent from the company formerly known as Intercom, is built to close the case. Fin reports an average resolution rate of 76% across more than 12,000 businesses.
Resolution, not deflection
How an AI agent can process a refund, update an order or change an account detail, following your own step-by-step procedures.
A lower cost to serve
What changes when AI is priced per resolution rather than per seat, and where the savings show up first.
Ready for peak days
How teams prepare for 11.11 and Black Friday volumes without adding headcount, with your agents free for the cases that need a person.
Agenda
Speaker
Keith Chan
Head of JAPAC Partnerships, Fin
Keith leads Fin's partner ecosystem across Asia Pacific and Japan. He joined in 2022 as a founding member of the APAC partnerships team and has worked with service teams across the region as they move from chatbots to AI agents that resolve customer issues end to end.
Who it's for
Heads of customer service, customer experience, e-commerce and digital, in retail, travel, banking, insurance and telecommunications. Twenty seats, so that every guest gets time with the speakers. Lunch is on us.
Venue
Ming Court, Level 6, Cordis Hong Kong
555 Shanghai Street, Mong Kok
A short walk from Mong Kok MTR station.
Save your seat with Fin
Tell Fin your name, work email, phone, company and role. We'll confirm your seat by email with the full details.
By registering, you agree to our privacy notice.